Support

Support

Email [email protected] and we'll get back to you, usually within two working days. Please tell us your phone model and what happened.

Cancel a subscription

On iPhone: Settings, tap your name, then Subscriptions, then Bout Ready. On Android: Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions. Deleting the app doesn't cancel it.

New phone or reinstalled the app

On the first screen, tap "I already have an account" and sign in with the same email. Your plan, logs and safety records come back. On the paywall, tap "Restore purchases" to bring back your subscription.

The sign-in code hasn't arrived

Check your spam or junk folder for an email from Bout Ready. Codes last an hour. If it still hasn't come, wait a minute and send a new one.

Delete your account

In the app, go to Profile, then Delete my account, and tap again to confirm. This deletes your account and everything stored in it. To clear the training on your phone without an account, use Start again in Profile.

Something feels wrong in training

Stop. In the app, tap "Something wrong? Safety and red flags" on Today, or Report a problem. In an emergency, call 999.

Refunds

Payments are handled by Apple and Google, so refunds are requested through them: reportaproblem.apple.com for iPhone, or the Google Play order history for Android.